... is Software
	FAQs Does BoMan have a customer file? Does BoMan have an enquiry that lets you view the Customer Name and Address File? How long does the schedule run for? Does the schedule show back to back bookings? How does the mail shot feature work? Can I print a single individualized Word document directly from the booking screen, for example a confirmation letter? Can I upgrade from one edition of BoMan to another? If a customer has stayed at the site before do I have to re-enter his name and address details? Can I book a plot for the entire season? Can I automatically use bookings from the Internet? Does BoMan have a customer file? Yes, there is a distinct database that holds Customers names and addresses and basic contact information like telephone number and email address, so that you can use this information for letting previous customers know of special offers, etc. Back to top Does BoMan have an enquiry that lets you view the Customer Name and Address File? Yes, you can see various list of customers. You can restrict the list by various criteria including listing all customers with whom you last had contact in say March last year or even last season (if you were using BoMan then). You can then mail shot all customers in the list. The list can be accessed from the booking detail screen and you can select to pull in Customer details. If you have entered a name on the booking screen and you click to see the customer list it will only list customers with that name. You can then choose the customer and his details will be returned to the booking screen automatically. Back to top How long does the schedule run for? At least 100 years. If you change the date at the top of the schedule (or use the calendar pop up) you can scroll to the year 2100, see the 21nd Century and make a booking! In fact the schedule will let you scroll to year 2200 at least but the pop up calendar only goes to 2100. Back to top Does the schedule show back to back bookings? Yes, a cell on the chart will show a departure marker and an arrival marker where there is an arrival and departure on the same day. Back to top How does the mail shot feature work? Use the bookings enquiry screen to limit the listed bookings, say for arrivals in a particular week or month, and then push the export button. Alternatively use the Customer enquiry screen to list names and addresses and Export from this list. This creates a file containing basic identification information from the booking or Customer record (i.e. name address, telephone number etc.). You decide the name and location of the file and a .CSV extension will be appended to it. Using Word and its mail shot features you can select some or all fields from the exported file and locate them wherever you wish in a word document. You then ask Word to mail merge and it will generate a document containing multiple copies of your letter (for example) with individual details inserted from the exported file. Back to top Can I print a single individualized Word document directly from the booking screen, for example a confirmation letter? Yes you can select and print a Word document directly from the booking detail screen. BoMan will automatically trigger the mail merge and print the selected document via Word. The document has to be initially prepared in Word, but once done you simply request it to be printed from the booking screen for any booking (or enquiry) you choose. Back to top Can I upgrade from one edition of BoMan to another? Yes you simply pay the price difference. So you can start with the single user edition and upgrade as your demands expand. Back to top If a customer has stayed at the site before do I have to re-enter his name and address details? Address details are optional. However if you enter them, then the next time they stay on your site when you enter the postcode and house number, the rest of the address, name, telephone, email etc.. will automatically be displayed on the screen for you. Alternatively you can enter a name and ask to see a list of customers with that name, simply select the appropriate one and his details are returned to the booking screen for you. Back to top Can I book a plot for the entire season? Yes, there is no limit to the period of a booking. If you do not tick any features for the booking it will appear as a blue bar on the schedule and the plot will be unavailable for further bookings during that period. This feature can be used to block out a plot that may be under repair or for a seasonal booking of a plot. You can, for example, add a charge of electrics to the seasonal booking when a customer comes to stay. Back to top Can I automatically use bookings from the Internet? Yes, BoMan has an Import feature that allows you to pull in bookings from a file which has been created elsewhere (usually on the Internet).  Goughware can provide a web booking page which will produce the file in the correct format.  To see an example page, click here. Back to top The 21st century system designed and built in the UK for the UK © Copyright Goughware 2006